Privacy Policy

1. Introduction

ShelterSafe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our roofing services in Canberra and surrounding areas.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Property details and roofing service requirements
• Communication preferences
• Information provided in quote requests and service inquiries
• Payment information (processed securely through third-party payment processors)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our roofing services
• Process and complete roofing quotes and service requests
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• With roofing material suppliers as necessary to complete your project
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of ShelterSafe, our customers, or others
• With your consent or at your direction

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and warranty information may be retained for up to 10 years in accordance with Australian building industry standards.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of receiving marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (such as material suppliers). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.